Privacy Policy

Last updated: 11th April 2025

Introduction

Welcome to NN Concept Ltd’s Privacy Policy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

NN Concept Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal data. We are a controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy applies to information we collect through our website https://nnconcept.co.uk, particularly through our contact form.

Who is responsible for your data?

NN Concept Ltd of 51 St.Mary’s Rd, Tonbridge TN9 2LE, United Kingdom is the data controller responsible for your personal data.

Our designated contact for privacy and data protection matters is available at: info@nnconcept.co.uk.

What personal data do we collect?

We collect and process the following limited personal information when you submit our contact form:

• Name
• Email address
• Phone number
• Message content
• IP address (collected automatically)
• Cookies (where used and with your consent)

How do we use your personal data?

We use your personal data for the following purposes:

• To respond to your enquiries submitted through our contact form
• To communicate with you regarding your interest in our windows and doors
• To provide you with information, quotes or services you have requested
• To improve our website and services
• To analyse website usage and performance

Lawful basis for processing

We process your personal data on the following legal grounds:

• Legitimate Interests: To respond to your enquiries and provide our services. We have balanced our legitimate interests against your rights and interests and believe that our processing does not unduly impact your freedoms and rights.
• Consent: For marketing communications (where specifically requested).
• Legal Obligation: To comply with legal requirements.

Who has access to your data?

We treat your personal information with the utmost confidentiality. We may share your information with:

• Our staff who need access to respond to your enquiries
• IT service providers who support our website and systems
• Professional advisers including lawyers, accountants, and insurers
• Government authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data transfers

Your personal data is stored securely in the UK and/or the European Economic Area (EEA). We do not transfer your data outside the UK/EEA unless adequate safeguards are in place.

How long do we keep your data?

We retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including:

• For enquiries through our contact form: 12 months after our last communication
• For business transactions: as required by UK tax laws (typically 6 years)
• For marketing purposes: until you withdraw your consent or unsubscribe

How do we secure your data?

We implement appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. These include:

• Secure storage systems
• Password protection
• Encrypted transmission of sensitive data
• Regular security updates
• Staff training on data protection

Your rights

Under the UK GDPR, you have the following rights:

• Right to be informed about how we use your data
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (or ‘right to be forgotten’)
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing based on legitimate interests
• Rights related to automated decision making and profiling

To exercise any of these rights, please contact us at info@nnconcept.co.uk.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small simple files that are sent along with pages of this website and stored by your browser on the hard drive of your computer or another device.

For detailed information about the cookies we use, your rights regarding cookies, and how to manage your preferences, please refer to our Cookie Policy page.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a revised “last updated” date.

How to contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: info@nnconcept.co.uk
• By post: NN Concept Ltd, 51 St.Mary’s Rd, Tonbridge TN9 2LE, United Kingdom
• Website: https://nnconcept.co.uk

Your right to complain

If you are unhappy with how we have used your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.